IP Telephony Implementation

As IP Telephony continues to outpace traditional phone systems and companies are increasingly looking to converge voice and data networks to reduce costs, customers are demanding partners with the ability to assess, deploy, and maintain this next generation technology. Driven by the need to reduce costs and complexity, many IP Telephony solutions are designed to meet or exceed business objectives such as:

  • Reduce Business Operating Costs
  • Simplify and reduce administrative overhead
  • Integrate next generation technologies within the existing business
  • Enhance productivity with advanced capabilities

IP Telephony Services

Infrastructure Assessments and Planning

  • Infrastructure Assessment
    • Due to the increased complexity and requirements to support a seamless VoIP environment,an assessment is a MUST to ensure the network can support VoIP.
    • ADCom can offer a comprehensive on-site professional services engagement to test and identify gaps within the customer network before it deploys VoIP.
  • Project Management Professional Services
    • Advanced consulting services ensuring projects are complete on-time and on-budget.

Technology Deployment Services

  • Advanced Staging and Configuration Services
    • Remote staging and configuration ensuring burn-in and verification of solution functionality prior to on-site deployment. This includes configuration and validation by Cisco certified engineers.
  • Technology Integration Services
    • For clients with existing systems that they want to reuse, this includes enabling VoIP services at remote locations utilizing existing PBX's systems or integrating existing Voice components such as Voicemail into full IPT solutions.
  • Remote and On-site Implementation Services
    • On-site and remote deployment of IP Telephony services including router installation, switch installation, IPT components installations, and IP Phone installation.
  • Administrative and End-user Training Solutions
    • Providing customized on-site and remote training solutions for administrators and end-users as part of a project deployment.

"Day 2" Support and Maintenance Offerings

  • Remote and On-site Maintenance Offerings
    • Includes Advanced Hardware Replacement and infrastructure troubleshooting
  • Remote Administration Services
    • Administrator Help Desk Support
    • End-User Help Desk Support
    • Move/Add/Change (MAC) Support

Experience

We maintain an experienced staff of IP Telephony Engineers with experience ranging from small businesses to Fortune 500 organizations with industry standard accreditations such as IP Telephony specialist certifications and CCIE. Combined with our best of breed methodology and process-based approach, ADCom continues to successfully implement and integrate IP telephony solutions for customers nationwide.