Managed Services

24 Hours a day, 365 days a year, ADCom is monitoring, managing and securing IT infrastructures in thousands of offices worldwide. ADCom can reduce your downtime with fast detection and notification, improving network availability and your bottom line

ADCom's team of professional Network Engineers is available for troubleshooting 24 hours a day, seven days a week. Our in-house monitoring system monitors your devices for real-time issues, and proactively searches for issue that may result in failures. Should you experience a network failure, our team can determine if the problem is hardware or circuit-related, and take ownership of the issue through resolution, allowing you to focus on your business' core competencies.

Benefits of Engagement

24x7x365 Monitoring and Management
Single point of contact (Hardware or Circuit)
24x7 hotline for centralized trouble reporting
Published Service Level Goals
Online ticketing portal to track issues
Adds / moves / changes
Follow-up analysis, Reason for outage
Online tools and reports for your network statistics (utilization, MTTR, availability)
Remote Diagnostics of equipment and circuits
Dispatch of On-site technician if required
Contracts Direct with hardware manufacturers
Annual renewal notices / Asset management