Maintenance Plus Service
In today's time of cost avoidance, many customers are looking for ways to reduce the annual maintenance expense related to the hardware in their LAN and WAN infrastructure. ADCom Maintenance Plus allows many clients a method to augment their service agreements with the hardware vendors while providing a more robust yet cost effective solution.
Why pay a discount off of the "list" price and only receive a non-configured replacement that you will need to ship to the location with the outage? The ADCom solution can provide a fully configured replacement the Next Business Day with pricing that scales nicely with a larger network.
In addition, an ADCom Maintenance Solution provides your company with:
- Resources to augment your operations staff
- Telephone access to ADCom Networking experts
- Access to ADCom's Trouble Ticketing System
ADCom Network Engineers will perform the troubleshooting of your network, offloading your staff of these activities. In addition, ADCom's teams of professional Network Engineers are available for troubleshooting 24 hours a day, seven days a week. Should you experience a network failure, our team can determine if the problem is hardware or circuit-related. If the problem resides in the hardware, our Network Engineers will use Remote Dial Access to determine if the issue can be resolved on-line. If on-line resolution is not possible, our team will review the options available for your situation and ship a fully configured device to your location to ensure that you are operational in the quickest possible timeframe. If the problem is circuit related, ADCom will open a trouble ticket with the carrier.
In either scenario, ADCom will ensure that the situation is isolated and the appropriate steps have been addressed to resolve the issue.
