Network Operations Center

The key to any business partner offering managed services is to have the skill sets and resources in place to act on the customer's behalf in the event of an issue. ADCom's technicians manage over 5,000 network end-points on a global basis and have extensive hardware and carrier experience that allows a quick and accurate resolution to an issue.

ADCom partners with Quality Technology Services (QTS) to fulfill our data center requirements. With millions of dollars invested in a 400,000 square foot data center, you are assured of total reliability. The ADNet platform along with the connectivity to our client networks is hosted at this world class data center. QTS provides diverse SONet Fiber access from Deltacom, Time Warner Telecom, Atlanta Gas Light Networks, Internap and AT&T allowing peering with more than 10 Tier-I Backbones. QTS provides multiple secure entrances into the building including multiple CO redundancy and fiber access to primary carriers.

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Network Operations Center

The QTS data center was designed and built specifically to support computers, information technology and telecommunications equipment. The location was selected specifically to meet the needs of a secure data center. It is a non-descript building in a commercial business area primarily made up of corporate offices and distribution facilities. Its low profile compared to the surrounding buildings lends added protection from wind and weather. The data center facility is hardened structurally.

  • The facility is a tilt-up concrete structure, consisting of reinforced steel.

  • The roof was reconstructed as a component of the data center mission critical systems. Its 4-ply design provides an enhanced water and vapor-proofing membrane.

  • The ceiling is dual reinforced.

  • Thirty (30) foot embankments surround the north and west side of the property.

  • The building is rated for 85 mph force/Level 2/Hurricane.

  • The facility has a video system covering interior and exterior space

  • The facility sits approximately 90 feet above the 100-year flood line. Security gates on the north side of the facility restrict access to the rear of facility where loading docks, generators, and some operational equipment are located.
ADNet Maintenance

ADCom maintains our ADNet equipment to ensure peak performance and high availability. Any maintenance requiring downtime would occur during a maintenance window so that visibility to our managed clients has minimal to no impact. Our ongoing preventive maintenance procedures include managing and maintaining the following:

  • ADNet Server hardware

  • Circuits between various carriers and the data center

  • ADNet Database management

  • Applying ADNet updates and patches.

  • Management and updating of associated Firewalls, Routers and Switches

  • 24x7 Monitoring of all Data Center equipment

The services outlined are performed 24x7 by skilled Network engineers and technicians.