The dynamic nature of information technology and the role it plays in the organization shifts the benefits of IT outsourcing. As a result, the elements an enterprise must consider when engaging in IT outsourcing remain fluid. To keep your business moving forward, you must adopt the new paradigm. Otherwise, you risk falling behind the competition.
Businesses increasingly find that enhancing the end-user experience is a greater consideration than the cost-reduction benefits of IT outsourcing. Choosing an outsourcing vendor that can communicate effectively with your end-users as well as your internal personnel provides benefits beyond decreased operational costs. Happy customers enhance your bottom line; dissatisfied end-users hurt business.
For this reason, several organizations have moved to onshoring rather than offshoring their IT outsourcing. By removing language barriers and misunderstandings, including those resulting from cultural differences, the end-user experience improves. While certainly less tangible than the cost benefits of IT outsourcing, removing the communication barrier – as well as the political stigma of offshoring – is now a serious consideration.
Monitoring The End-User Experience
New technology enables tracking the end-user experience more closely. The expectation of always available access to technology requires taking advantage of technology not only to ensure availability, but to quickly resolve issues that degrade the end-user experience.
Application performance management tools enable you to monitor the performance of data center infrastructure, wide area network, and applications. Overall, you receive a clear measure of the end-user experience.
Implementing these tools internally would drain valuable resources away from strategic projects. One of the benefits of IT outsourcing is the ability to take advantage of external expertise to implement these functions and further increase the end-user experience through continuous monitoring.
Some Things Don’t Change
One of the major benefits of IT outsourcing that has not changed comes from freeing your personnel from performing tactical tasks rather than implementing strategic projects. For example, a managed IT services provider can take on the task of opening trouble tickets on the wide area network, isolate the issue, and work with the transport provider through fault resolution.
With budgets tightening and IT resources lean, off-loading these tasks to a third-party vendor empowers you to refocus your team on more strategic projects. Rather than engaging in routine tasks, limited IT resources deliver greater impact to the overall strategy of the business organization.
A Final Consideration
When developing RFPs and soliciting companies, consider the incentives you plan to offer. People and companies are driven by incentives, and you can negotiate better deals by considering what motivates your supplier.
ADCom Solutions prides itself on speed, customization, and flexibility and is always ready to assist you with your IT Solution needs. Contact us today to learn more about the benefits of IT outsourcing, and make sure to join us on Facebook and LinkedIn.