SimplicIT is a hosted software solution that monitors the health and performance of your wide area network, servers, applications and IOT connected devices, and is accessible from any browser on your desktop or mobile device. Get quick insight into sites with chronic network issues with top reasons for outage, lowest availability and status on open trouble tickets. The interactive map provides visual context to current network issues and insight into areas that may be experiencing issues due to inclement weather or regional network outages.
Our platform has an integrated trouble ticketing system and is bonded with carrier maintenance centers and customer platforms for seamless troubleshooting and communication with select transport providers. Our Network Operations Center is available to monitor, receive alerts, and initiate troubleshooting and fault resolution 24 hours a day, 7 days a week. View network performance statistics. Receive alerts. Open trouble tickets. And more.
Quick View into Network and Application Health
Dashboards display open trouble tickets and status, an interactive map and a top 10 trending list for the last 30 days. Get quick insight into sites with chronic network issues with top reasons for outage, lowest availability and status on open trouble tickets. The interactive map provides visual context to current network issues and insight into areas that may be experiencing issues due to inclement weather or regional network outages. Views are customized for each user login, with network information tailored for the Help Desk and Executive Dashboard.
Interactive Maps
Visual context to open trouble & proactive tickets.
Visibility
Quick access to Locations, Equipment, Circuits and Application performance data
Manage Tickets
Quick view of open trouble tickets with site info, circuit details, ticket focus & outage time.
Reports
Quick access to view and download reports and data
Network Statistics
Performance reports allows you to reach and analyze network availability, utilization, packet loss, latency and other important metrics on your wide area network. The trending analysis will assist in isolating chronic issues and give you the supporting documentation to schedule intrusive testing with your network provider. Reports can be scheduled to arrive in your inbox automatically, or accessed ad hoc on your PC, Mac or mobile device.
Device Information
Snapshot of device details
Interface Details
Quick access to view interface details and status
Performance Metrics
Multiple views of device and interface metrics and statistics
Integrated ticketing system
SimplicIT is e-bonded with major carrier ticketing systems to automate trouble ticket generation and seamlessly view troubleshooting activities in a single online portal. Request status updates and escalations and communicate directly with the carrier maintenance centers through our online ticketing system. You can open, view and edit trouble tickets from your computer or mobile device. Trouble ticket data is stored for historical trending on site outages, allowing us to identify and resolve chronic issues.
Text. Email. Live Call.
Receive alerts on new and proactive tickets, status updates, aging tickets and more. Our Trouble Ticketing System (TTS) automatically alerts our network operations team of trouble conditions in your network. Want to be notified? We can set you up to be automatically alerted via text or email, and a live operator from our network operations center can call to notify you of critical outages 24 hours a day. On-Call Scheduler allows you to designate on-call personnel by day-of-week or time-of-day so we can notify the right people at the right time.
Powered by Google Analytics and ServiceNOW
Powerful web-based reporting tools integrated into the platform that allow you to gain further insight into utilization, application usage and top talkers, and view traffic by source and destination address. Data is sent over a secure VPN tunnel and remains data remains safe and secure. Customized reporting features allow you to choose which ports to track and report on, reverse DNS lookup to see URLs of public IP addresses, report utilization by class of service, AS number to reveal site-to-site traffic, identify rouge applications and more.
24 hours a day, 7 days a week, 365 days a year
Our onshore network operations center monitors your IT environment 24 hours a day, seven days a week, 365 days a year. Experienced engineers are monitoring and receiving alerts on changing network, application and infrastructure performance to isolate and resolve trouble conditions. Using our network and application performance monitoring tools, our NOC receives real-time alerts and proactively searches for issues that might result in failures. Our network operations center has the experience to quickly troubleshoot, isolate and perform fault resolution to reduce MTTR, increase availability and track SLAs.