Expanded AT&T Distribution Support

Complete the below form in its entirety and forward to AT&T Account Manager, Bob Zizolfo who will submit the Service Request into Salesforce for BOT team to submit to RDS to track the billing issue.

IMPORTANT Hand-off Information:

*Contracts: Required
*SP LOA active: Required
* Copy of Quote: Required if Sales provided it to the Customer and applicable to request for billing help
* Additional Supporting Documentation: Sales to supply if available and applicable to request for billing help

Expanded AT&T Distribution Support Request

Type of support requested (Please check one) *

Please provide detailed account information as listed below:

AT&T VP *

AT&T AVP *

AT&T AM / CSE Name & UUID *

AT&T SAL Name & UUID *

AT&T Alliance Account Manager Name & UUID *

If your customer has a Billing Relationship Manager(BRM) assigned, they should be your first point of contact

BRM Name & UUID *

SP Company Name *

SP Contact Name *

SP Contact email *

Client Info

Client Business Name *

SVID *

Client Contact Name *

Client Contact Phone *

Client Contact email *

Account Number(s) *

Service(s) *

Dates in question/billed incorrectly

Estimated dispute amount

Contract Number(s)

Can you provide a copy of LOA *

Can you provide a copy of the contract? *

Can you provide a copy of the quote?

Customer contact information must be included on RDS submission to CARE. If there is an ongoing contract negotiation and/or legal issue that this would pose a risk, please provide details:

Detailed Description of Support Needed *

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